Frequently Asked Questions

Our products are sent as insured DHL parcels

For all deliveries within Germany, shipping & handling charges are 5.95 EUR per package (up to 10 kg). From a minimum purchase amount of 75.00 EUR shipping and packaging to Germany is free of charge!

Please find more detailed information about shipping and packaging fees for all countries here.

We usually process orders Mondays through Fridays within 24 hours after you place your order. Added to this is the time the parcel service needs to deliver your order. The delivery period can differ greatly depending on what country it is being sent to. Please remember that we unfortunately have no control over delivery dates.

We always issue an auto-generated confirmation e-mail, confirming that your order went through. If you don’t receive this e-mail, please look in your spam folder. Auto-generated e-mails sometimes end up there.

After logging into the EmigrateShop, you can also view your orders in the “My Account” section. In the Order History area, you can check and see if we received your order.

We automatically delete your account if it is left inactive for 18 months

If you forgot your password, click here: “Forgot your password?”. Enter your e-mail address and click “Continue.” A new, auto-generated password will then be sent to you.

With this new password, you can log into the EmigrateShop.

After you log into the EmigrateShop, you can enter a password of your choice. Just go to “My Account” and click on “Change my account password.

You will find concert dates and more information regarding Emigrate here.