Frequently Asked Questions
Our products are sent as insured DHL parcels
For all deliveries within Germany, shipping & handling charges are 5.95 EUR per package (up to 10 kg). From a minimum purchase amount of 75.00 EUR shipping and packaging to Germany is free of charge!
Please find more detailed information about shipping and packaging fees for all countries here.
We usually process orders Mondays through Fridays within 24 hours after you place your order. Added to this is the time the parcel service needs to deliver your order. The delivery period can differ greatly depending on what country it is being sent to. Please remember that we unfortunately have no control over delivery dates.
We always issue an auto-generated confirmation e-mail, confirming that your order went through. If you don’t receive this e-mail, please look in your spam folder. Auto-generated e-mails sometimes end up there.
We automatically delete your account if it is left inactive for 18 months
If you forgot your password, click here: “Forgot your password?”. Enter your e-mail address and click “Continue.” A new, auto-generated password will then be sent to you.
With this new password, you can log into the EmigrateShop.